LISLE, Ill. – July 23, 2018 – PRLog — VisTracks Inc., provider of industry-leading family of FMCSA-certified Hours-of-Service (HOS), DVIR, and IFTA applications has seen great success with the launch of their world class call center. Support representatives are available Monday to Friday from 8:00am to 1:00am ET and Saturday and Sunday from 9:00am to 6:00pm ET to assist drivers with questions about the VisTracks licensed product, the industry, and ELD rules and regulations.
With the increased focus on enforcement of the ELD rules, it is essential that ELD compliance software providers and their partners offer a call center to deal with complex rules, the sophisticated interactions between ELD devices and their connected engines, as well as the ELD software used by the drivers and carrier administrators. Drivers and administrators alike appreciate being able to speak to a support representative who can help them understand how to modify a log, why they show a violation, why devices are not connecting and hundreds (even thousands) of other questions.
HOS Reporter Quote:
“HOS Reporter has greatly appreciated the savings in time and money the call center has provided”, said Craig Jolly, Managing Partner at HOS Reporter. “We have simultaneously increased the available hours our customers can reach support representative while giving our in-house team more time to focus on more complex support and carrier audit issues. The call center staff have been trained by VisTracks and have direct access to VisTracks software engineers resulting in an ever-improving product and a deeper knowledge base than we could have ever developed on our own.”
VisTracks Hours-of-Service product set consists of the Reseller-branded VisTracks DOT-compliant and certified smartphone and tablet applications and portal. Paired with a tablet or smartphone in the vehicle and a certified hardware device attached to the engine, the solution transmits data via Bluetooth, Bluetooth LE, Wi-Fi Direct, or a wired serial interface to the driver’s screen. This enables drivers to keep electronic logs of their driving status, be warned of impending violations, provide for pre- and post-trip vehicle inspection (DVIR), and follow additional state and federal rules as well as Canadian rules. IFTA support is also provided, all for a single competitive price.