New Call Center Designed to Provide Top Quality Care for Truckers, Back Office, Resellers and Partners
LISLE, Ill. – May 1, 2018 – PRLog — VisTracks, Inc., provider of the industry-leading family of FMCSA-certified ELD Hours of Service (HOS), DVIR, and IFTA applications, has announced the availability of a world-class call center which will be available beginning mid-April 2018. This call center is designed to provide help and answers to questions and issues from truckers and back office people, and from VisTracks’ resellers and partners.
With the increased focus on enforcement of the ELD rules, it is essential that software providers and their partners offer a call center to deal with complex ELD rules, sophisticated interactions between hardware devices on the engine and the ELD app software in the truck cab, and all the situations truck drivers could find themselves confronting. They need someone to call who can help them understand how to modify a log, why they show a violation, why devices are not connecting and hundreds or thousands of other questions.
Many software or service providers, either developers or resellers, are not equipped to handle a support-intensive product such as ELD. The addition of the new VisTracks call center will enable them to provide expert help to their customers. Call center agents are highly trained in VisTracks’ ELD products and are conveniently located near one of VisTracks’ software development facilities for added support. The call center service is also attractively priced to fit into resellers’ and partners’ cost structures.
“We are proud to be offering the call center to our resellers and partners,” said Abraham Levine, COO of VisTracks. “With over 80 resellers and all of their customers, drivers and office personnel, the call center can provide significant added value and benefit over and above our outstanding ELD product.”
“We are very pleased to be the launch partner of the VisTracks call center,” said Craig Jolly, managing partner at HOS Reporter. “The call center is providing excellent service to our customers with expanded hours of coverage at a very competitive price.”
About VisTracks VisTracks is a leading provider of FMCSA-certified software and managed services for electronic logging of driver hours of services, vehicle inspections, electronic work orders, IFTA, and other services which enable fleets large and small to benefit from certification, compliance and increased efficiencies in an extremely easy-to-use driver app and back-office portal. Services are designed to be sold by fleet and telematics companies, with more than 80 of them as authorized resellers. For more information, visit www.vistracks.com
Media Contact VisTracks, Inc. Monte Dalton ***@vistracks.com 219-929-8447